The return policy establishes the conditions for the return of items purchased at a certain commercial establishment. These conditions oblige you once the purchase has been made.
Some return policies may state that when you buy an item you will only have certain days to return it or that no cash will be returned but credits will be granted in the store.
They can determine that before replacing a defective item the store will repair it on certain occasions before exchanging it for a new one.
La CalleComercio does not regulate the content of the return policy of each virtual establishment, so each merchant can determine the conditions for making returns.
Therefore, it is extremely important that you, BEFORE buying an item, ask the merchant about the return policy. This way you will know under what conditions you are buying it and if you do not agree with the policy you can decide whether to buy the item in that establishment or look for another that has a return policy that better serves you as a consumer.
La Regla 28 (A) del Reglamento 7932 Contra Prácticas y Anuncios Engañoso establishes that all businesses must duly inform the consumer about the merchandise return policy, both the way in which it will be carried out and the term the consumer has to carry out the purchase. herself.